Communicate better than ever using our telecommunication solutions, powered by Twilio Cloud Communication. We can connect your website to the outside world by adding the ability to send and receive text messages, place and receive phone calls, and even run a full Customer Support call center. When our dynamic sites are combined with Twilio, the sky is the limit!

Twilio Cloud Communication

Funny sounding name, limitless possibilities. What exactly is Twilio? Simply put, it is a set of tools that allow developers to integrate voice and text communication features into whatever they are building.

By itself, Twilio does not do anything more than accept requests made by a website or program. When you call or text a number that is connected to a Twilio account, Twilio sends information to a website and asks it what to do. The website executes some code and responds to the person at the other end, usually in the form of a text message, recorded audio, or text-to-speech.

Twilio can place calls and send text messages directly from your site, either to an individual or to a large group of people, while still allowing simultaneous incoming phone calls and text messages. 

Twilio is affordable, only charging you for your usage and nothing more. There are no setup fees (they actually give you credits to get started), regular phone numbers are just $1 a month, text messages are 1¢ each sent or received, outbound calls are 2¢ a minute, and incoming calls are 1¢ a minute.

Case Study: Fire Department

Tappahannock-Essex Volunteer Fire Department wanted to alert their members whenever a call was dispatched on the radio. We used a third-party program to listen for their distinct radio dispatch tones and then execute a program that we developed to immediately send a text message to their entire department using Twilio. The message contains the name of the station dispatched and a link to a page on their site with a recording of the call.

Since some of their members might not want to be disturbed at times, we added user specific preferences to their site, allowing each member to enable or disable these alerts. Members may also set this preference by simply sending #dispatch on or #dispatch off to the dispatch alert phone number. Twilio forwards the incoming phone number and the request on to the site. If the phone number is confirmed as belonging to a member, the site saves the preference setting.

Common Uses

Here are a few common uses of Twilio:

  • Sending text messages to a group of individuals,
  • Replying to "Text to 555-555-5555 for more information" type adverts,
  • Church prayer circles -
    1. Pastor calls the Twilio number, enters PIN number,
    2. Pastor records a prayer request and sends it,
    3. Twilio calls parishioners and plays the prayer request recording
  • Company phone tree,
  • Recorded information lines,
  • Voice or text message based authentication confirmation -
    1. User signs up for access to a site and is asked to select either a voice or text message delivery option,
    2. Twilio sends a unique code to the user with their preferred delivery method,
    3. User enters the code they received onto the registration form, completing authentication.
  • Equipment Monitoring -
    1. A temperature sensor is placed on a piece of industrial equipment and connected to a computer,
    2. Software monitors the operating temperature and triggers an action that sends a message via Twilio if it overheats,
    3. Engineers are alerted via text message with the name of the piece of equipment and its current temperature.
  • ... and more!

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